My daughter can't get into her account, she forgot her password & can't recover it via...
GetHuman-drkarnlv's customer service issue with Yahoo from July 2018
Help with my Yahoo issue
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GetHuman-drkarnlv's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-drkarnlv will want to follow the link below to head to their help center. We will check on GetHuman-drkarnlv later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-drkarnlv may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-drkarnlv's own words
My daughter can't get into her account, she forgot her password & can't recover it via text since she got a new phone * and can't change her recovery options. Her account is CalleyC*****@***.com & her old * was **********. If you could either send her password or set her recover number to her new * ********** that would be great. Her email is also linked to her Facebook account which she also forgot the password to.
GetHuman-drkarnlv did not yet indicate what Yahoo should do to make this right.
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