Somehow my password got changed and when I go to have it send me a new code to reset it...

GetHuman-codydayl's customer service issue with Yahoo from July 2018

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The issue in GetHuman-codydayl's own words
Somehow my password got changed and when I go to have it send me a new code to reset it, the back up email has the wrong ending. It has a .com at the end when it should be a .edu. I have access to the email on my phone since I stay logged in, but I cannot access my account on my computer. If it is against policy to change the recovery account can they send it to the email I am trying to gain access to.
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Customer service issue
Reported by GetHuman-codydayl
Jul 3rd, 2018 - a yr ago
I have an issue with Yahoo too
Seen by 2 customers so far
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Email on Account
Name of Account Holder
GetHuman-codydayl started working on this issue
Jul 3rd, 2018 2:24am
GetHuman-codydayl indicated the issue is not fixed yet.
Jul 3rd, 2018 4:14am