I got a new phone number and phone. I can't access the account key on the old phone to...

GetHuman-lacymath's customer service issue with Yahoo from July 2018

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The issue in GetHuman-lacymath's own words
I got a new phone number and phone. I can't access the account key on the old phone to login to my account on my new phone because the old phone is shut off permanently. I know the password but I can't get into the account to shut off the account key. I can't link that email address to my new one because I have no way to verify that email address without access to my account. I have a lot of important messages in my account. Please help!
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Yahoo

Customer service issue
Reported by GetHuman-lacymath
Jul 2nd, 2018 - 10 mons ago
I have an issue with Yahoo too
Fixed
Seen by 9 customers so far
Similar issue to 25698 others
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-lacymath started working on this issue
Jul 2nd, 2018 11:14pm
GetHuman-lacymath indicated the issue is not fixed yet.
Jul 3rd, 2018 12:15am