For many weeks when logging onto my email account (*****@***.com), I have been unable t...

GetHuman843112's customer service issue with Yahoo from July 2018

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Help with my Yahoo issue
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Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman843112 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman843112 can let us know if they help or not.
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The issue in GetHuman843112's own words
For many weeks when logging onto my email account (*****@***.com), I have been unable to click on ANYTHING. I just get a message saying a problem has caused account to close and reopen with a RECOVER WEBPAGE button, but when I do that I end up the same place. I changed my web browser to Firefox since the HELP page said they no longer support Internet Explorer* did not help. I tried to contact them online, but you have to choose from problems listed and no way to report your specific problem. During this period I haave only been able to access my email account on my phone, but now when I try to access it on my phone, I receive a message, YAHOO will be right back . . . Thank you for your patience. Our engineers are working quickly to resolve the issue. So now I cannot even access my contacts to copy them and use them on a different email account.
GetHuman843112 did not yet indicate what Yahoo should do to make this right.
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Yahoo

Customer service issue
Reported by GetHuman843112
Jul 2nd, 2018 - a yr ago
I have an issue with Yahoo too
Fixed
Seen by 3 customers so far
Similar issue to 25567 others
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman843112 started working on this issue
Jul 2nd, 2018 7:23pm
GetHuman843112 indicated the issue is not fixed yet.
Jul 2nd, 2018 8:24pm
GetHuman843112 indicated the issue is not fixed yet.
Jul 3rd, 2018 8:51pm