I really need access to my account as I use this email address for a game called Runescape and unfortunately that account was hacked so I need to change the password for my Runescape account but I am unable to do so as I cannot gain access to my account to change information

GetHuman841331's customer service issue with Yahoo from July 2018

10 views | 25354 similar | 0 following
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The issue in GetHuman841331's own words
Gain access to my account, I know my details but I am unable due to verification issue (its an old mobile number so can't retrieve code. ... Hi, I am unable to access my email account due to a verification error as I have not had the mobile number I used then for about * years now and cannot receive the code. I still know the email address (*****@***.com) and password also if anyone could help I would greatly appreciate it as I use this email account for Runescape and I need to change the password for it but I need the email account first to do so, many thanks
I need to gain access as I have a lot of important stuff in my account that I really don't want to lose but can't gain access to my account even though i still know its details, its incredibly frustrating.
I would like if you can take the verification number off my account until I gain access and then I will change details in account to prevent this from happening again
I have been a customer of Yahoo! now for over * years so in turn my account also has been around more than * years
I have tried all different ways to gain access to account but keep getting blocked by the old number verification process, I have been in touch with my mobile provider to see if I could receive a SIM with the old number but to no avail and I have even tried to reach Yahoo! by phone and email but again I have not been successful, if anyone could help I would be very grateful, many thanks.
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Yahoo! account*mail
Customer service issue
Reported by GetHuman841331
Jul 2nd, 2018 - 4 years ago
Seen by 10 customers so far
Similar issue to 25354 others
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GetHuman841331 started working on this issue
Jul 2nd, 2018 1:23pm
GetHuman841331 indicated the issue is not fixed yet.
Jul 2nd, 2018 1:39pm

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