My grandfather got locked out of his Yahoo email account and he is not able to sign int...

GetHuman837516's customer service issue with Yahoo from June 2018

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Help with my Yahoo issue
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GetHuman837516's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman837516 will want to follow the link below to head to their help center. We will check on GetHuman837516 later to make sure it's all set or try to help escalate.
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Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman837516's own words
My grandfather got locked out of his Yahoo email account and he is not able to sign into Facebook which he uses his Yahoo account to log in with. I can use my email for you guys to contact us and try to help us log in to Yahoo mail. We had everything wrote down but we cannot access the account because the password is incorrect and we are not able to change the Yahoo password from Yahoo mail online. Thank you for you time and have a very great day. (:
GetHuman837516 did not yet indicate what Yahoo should do to make this right.
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Yahoo

Customer service issue
Reported by GetHuman837516
Jun 30th, 2018 - 10 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 2 customers so far
Similar issue to 24617 others
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Timeline
GetHuman837516 started working on this issue
Jun 30th, 2018 8:30pm