My phone crashed and I am unable to access my email account via app or desktop. It is n...

GetHuman-sophiesa's customer service issue with Yahoo from June 2018

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Help with my Yahoo issue
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Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sophiesa will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sophiesa can let us know if they help or not.
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Before contacting them, items GetHuman-sophiesa may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-sophiesa's own words
My phone crashed and I am unable to access my email account via app or desktop. It is not accepting my password. I have tried the Help Center and it gives me a phone number (to fill in missing numbers) that I have never seen before and do not have access to. When I set this account up, I used ID questions. I am trying to figure out how to reset my password to my account because I am getting no where. I do not know this phone number it is asking me to fill in. Any help would be appreciated. Thanks
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Yahoo

Customer service issue
Reported by GetHuman-sophiesa
Jun 28th, 2018 - a yr ago
I have an issue with Yahoo too
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Seen by 1 customer so far
Similar issue to 23555 others
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Timeline
GetHuman-sophiesa started working on this issue
Jun 28th, 2018 4:05pm