****o my email address is T*****@***.com and I cannot remember my p***word. My key code...

GetHuman-kattayl's customer service issue with Yahoo from June 2018

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Help with my Yahoo issue
Before contacting them, items GetHuman-kattayl may need:
Email on Account, Username, Password, and Name of Account Holder
GetHuman-kattayl's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kattayl will want to follow the link below to head to their help center. We will check on GetHuman-kattayl later to make sure it's all set or try to help escalate.
Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue and preferred resolution, in GetHuman-kattayl's own words:
****o my email address is T*****@***.com and I cannot remember my p***word. My key code is on so it is not allowing me to update my p***word without needing a linked email or my phone. I cannot utilize my phone because I'm locked out of my email due to a reset issue. Can you turn off the key code so I can change my p***word?
I trust that Yahoo will make this right and come up with a resolution that is fair.
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Yahoo

Customer service issue
Reported by GetHuman-kattayl
Jun 25th, 2018 - 2 mons ago
I have an issue with Yahoo too
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Seen by 2 customers so far
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GetHuman-kattayl started working on this issue
Jun 25th 6:20pm