I cannot get in my account I know my recover information but I have a new phone how can...

GetHuman817417's customer service issue with Yahoo from June 2018

Help with my Yahoo issue
Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
I’m trying to login in my account ... I cannot get in my account I know my recover information but I have a new phone how can I login in my account I have personal information I need off my account*J*****@***.com
I want to login in my account so I can get my personal information
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Yahoo

Yahoo
Customer service issue
Reported by GetHuman817417
Jun 25th, 2018 - 2 mons ago
I have an issue with Yahoo too
Fixed
Seen by 11 customers so far
Similar issue to 21804 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman817417 started working on this issue
Jun 25th 8:03am
GetHuman817417 indicated the issue is not fixed yet.
Jun 28th 10:12am
GetHuman817417 indicated the issue is not fixed yet.
Jun 28th 10:12am
GetHuman817417 indicated the issue is not fixed yet.
Jun 28th 9:59pm
GetHuman817417 indicated the issue is not fixed yet.
Jun 29th 10:07am
GetHuman817417 indicated the issue is not fixed yet.
Jul 24th 6:08am