can't get into my email

GetHuman-jrbb's customer service issue with Yahoo from June 2018

Help with my Yahoo issue
Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
My husband died July ****. My Yahoo account is in my name, but has me as "male" and lists his birthday, not mine. How do I close this account, open a new one with correct profile info, and transfer all my yahoo email accounts into the corrected one? My yahoo.com email doesn't always activate, anyway.
I trust that Yahoo will make this right and come up with a resolution that is fair.
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Yahoo

Customer service issue
Reported by GetHuman-jrbb
Jun 24th, 2018 - 2 mons ago
I have an issue with Yahoo too
Fixed
Seen by 6 customers so far
Similar issue to 21598 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-jrbb started working on this issue
Jun 24th 8:39pm
GetHuman-jrbb indicated the issue is not fixed yet.
Jun 25th 12:41pm
GetHuman-jrbb indicated the issue is not fixed yet.
Jun 25th 12:43pm
GetHuman-jrbb indicated the issue is not fixed yet.
Jun 26th 9:08pm
GetHuman-jrbb indicated the issue is not fixed yet.
Jun 26th 9:10pm
GetHuman-jrbb indicated the issue is not fixed yet.
Jun 26th 9:10pm