I forget my password and the email address listed to get a recovery key is my old veriz...

GetHuman851449's customer service issue with Yahoo from July 2018

7 views | 27019 similar | 0 following
Help with my Yahoo issue
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GetHuman851449's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman851449 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman851449 can let us know if they help or not.
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Before contacting them, items GetHuman851449 may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman851449's own words
I forget my password and the email address listed to get a recovery key is my old verizon email, which does not exist anymore since verizon got rid of email. I have litereally no other option for how to get access to my account. The only option is the verizon email to get a recovery key and when I click "I don't have access to this email" i get "Uh-oh...*Looks like we can't recover your account online. Please visit our help site to get back in." I have been navigating the help site for hours and it is utterly unhelpful, which is just adding to the frustration of yahoo not having a phone number so I can talk to an actual human being. Is ther anything I can do or am I perminantly locked out of my own email.

GetHuman851449 did not yet indicate what Yahoo should do to make this right.

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Yahoo

Customer service issue
Reported by GetHuman851449
Jul 5th, 2018 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 27019 others
0 customers following this

Timeline

GetHuman851449 started working on this issue
Jul 5th, 2018 5:29pm