I'm trying to log into my yahoo account on a new cellular device but my account key was...

GetHuman781963's customer service issue with Yahoo from June 2018

Help with my Yahoo issue
Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman781963's own words
I'm trying to log into my yahoo account on a new cellular device but my account key was active on my last device and that device is broken. I have no way to turn it on and get access to my account. Please help. i'm locked out of my recovery email also because my phone is broke. And the number that is linked to the account is a German phone number and I no longer have access to that number. please please help!
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Customer service issue
Reported by GetHuman781963
Jun 13th, 2018 - 9 mons ago
I have an issue with Yahoo too
Seen by 14 customers so far
Similar issue to 17461 others
0 customers following this
Items needed
Email on Account
Name of Account Holder
GetHuman781963 started working on this issue
Jun 13th, 2018 9:25pm
GetHuman781963 indicated the issue is not fixed yet.
Jun 14th, 2018 3:50pm