still no help it say they fixed my problem but i still cant get into my account

GetHuman-prttyl's customer service issue with Yahoo from June 2018

Help with my Yahoo issue
The issue in GetHuman-prttyl's own words
i am trying to get into my account ... I can not get in to my yahoo account. i have tried a million time i know my password but the key account thing is set up and i can not get it off. My number has changed and its sending to that old ********** number. My email address is *****@***.com my password is Iloveme**** and the number that was on that account is **********. i have had this account for many years and would hate not to be able to get back into my account. Can you help me? I had to set up a new email address so is it possable for you to contact me back at the new email address which is *****@***.com
i cant get into my account
i just need to get into my account
for over ** years
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Yahoo

Customer service issue
Reported by GetHuman-prttyl
Jun 12th, 2018 - 9 mons ago
I have an issue with Yahoo too
Fixed
Seen by 7 customers so far
Similar issue to 16815 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-prttyl started working on this issue
Jun 12th, 2018 12:59pm
GetHuman-prttyl indicated the issue is not fixed yet.
Jun 12th, 2018 2:09pm
GetHuman-prttyl indicated the issue is not fixed yet.
Jun 12th, 2018 2:16pm
GetHuman-prttyl indicated the issue is not fixed yet.
Jun 12th, 2018 2:22pm
GetHuman-prttyl indicated the issue is not fixed yet.
Jun 13th, 2018 2:10pm