Used this old account of mine for work and don't has e the phone to recover it.i know the number and have a new account now. Old account contain important pictures and other info. Pls help me

GetHuman-dmanglon's customer service issue with Yahoo from June 2018

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The issue and preferred resolution, in GetHuman-dmanglon's own words:
I was trying to recover old game id ... No longer have my old phone to recover my p***word but do know my old number. I ask if u can have me reset my p***word of old yahoo account sent to my new one as a verification that it's me. Or how would you prefer.
This is frustrating because I can't reset my p***word which the phone I don't have to verify it's me.there is no other way so I'm trying this now
They could make this right if i could have a chance to answer some of my profile like d.o.b or email me a reset p***word to new yahoo accnt. Or what ways best
I've been with yahoo for about *-**yrs. I've expected if there could be other ways solutions if problems like me right now occurs. At least will better if there was a call center for customers.
Tried all that I could verify it's me but seems I buddy need to have my old phone which is nonfunctional
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Need to reset account to gain my game info online
Customer service issue
Reported by GetHuman-dmanglon
Jun 7th, 2018 - 12d ago
I have an issue with Yahoo too
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GetHuman-dmanglon started working on this issue
Jun 7th 9:04am