To Whom It May Concern:**A while ago my wife's account (*****@***.com) was hacked. She...

GetHuman-matlicht's customer service issue with Yahoo from June 2018

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Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-matlicht will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-matlicht can let us know if they help or not.
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Top Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman-matlicht's own words
To Whom It May Concern:**A while ago my wife's account (*****@***.com) was hacked. She contacted ATT and as a result thereof ATT partially changed the access to my account (*****@***.com). I became aware of this when I wanted to use webmail and could no longer log in. Next, the security questions were probably hers and most certainly the recovery phone number was hers (*** ******* rather than **********). Using her recovery phone number she helped me to change the password but I can no longer access my account security beyond changing the password. Your website how to edit the recovery information (https:**help.yahoo.com*kb*account*add-remove-account-recovery-method-sln****.html?impressions*true) is incorrect because all I can do is change my password rather than the recovery method. Please advise on how to proceed. **Thank you for your help,*Mathias Lichtenheld

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Yahoo

Customer service issue
Reported by GetHuman-matlicht
Jun 7th, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 655 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder

Timeline

GetHuman-matlicht started working on this issue
Jun 7th, 2018 2:37am
GetHuman-matlicht indicated the issue is not fixed yet.
Jun 8th, 2018 12:02am
GetHuman-matlicht indicated the issue is not fixed yet.
Jun 8th, 2018 11:59am

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