To Whom It May Concern:**A while ago my wife's account (*****@***.com) was hacked. She...

GetHuman-matlicht's customer service issue with Yahoo from June 2018

5 views | 655 similar | 0 following
Help with my Yahoo issue
GetHuman-matlicht's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-matlicht will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-matlicht can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman-matlicht's own words
To Whom It May Concern:**A while ago my wife's account (*****@***.com) was hacked. She contacted ATT and as a result thereof ATT partially changed the access to my account (*****@***.com). I became aware of this when I wanted to use webmail and could no longer log in. Next, the security questions were probably hers and most certainly the recovery phone number was hers (*** ******* rather than **********). Using her recovery phone number she helped me to change the password but I can no longer access my account security beyond changing the password. Your website how to edit the recovery information (https:***kb*account*add-remove-account-recovery-method-sln****.html?impressions*true) is incorrect because all I can do is change my password rather than the recovery method. Please advise on how to proceed. **Thank you for your help,*Mathias Lichtenheld

GetHuman-matlicht did not yet indicate what Yahoo should do to make this right.

How GetHuman-matlicht fixed the problem

We are waiting for GetHuman-matlicht to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Yahoo's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Yahoo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-matlicht fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-matlicht
Jun 7th, 2018 - 3 years ago
Seen by 5 customers so far
Similar issue to 655 others
0 customers following this
Items needed
Email on Account
Name of Account Holder


GetHuman-matlicht started working on this issue
Jun 7th, 2018 2:37am
GetHuman-matlicht indicated the issue is not fixed yet.
Jun 8th, 2018 12:02am
GetHuman-matlicht indicated the issue is not fixed yet.
Jun 8th, 2018 11:59am