I had access to my Yahoo email account and another phone as well. I have changed phone...

GetHuman754305's customer service issue with Yahoo from June 2018

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334 similar
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1 following
Help with my Yahoo issue
GetHuman754305's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman754305 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman754305 can let us know if they help or not.
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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman754305's own words
I had access to my Yahoo email account and another phone as well. I have changed phones and phone numbers and I don't have access to the emergency email accounts either. I have been trying to find alternative ways to get into my email account and even typing in the correct password for the email address. After I type in the password and email correctly it then asks for a pin code and I don't have access to the app anymore. So it's like I'm locked out of my account.
GetHuman754305 did not yet indicate what Yahoo should do to make this right.
I have an issue with Yahoo too
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Yahoo

Customer service issue
Reported by GetHuman754305
Jun 5th, 2018 - a yr ago
I have an issue with Yahoo too
Fixed
Seen by 7 customers so far
Similar issue to 334 others
1 customer following this
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman754305 started working on this issue
Jun 5th, 2018 10:56pm
GetHuman754305 indicated the issue is not fixed yet.
Jun 11th, 2018 8:19pm