My grandad has forgotten his p***word to his yahoo emails. When he clicks the forgotten...

GetHuman-aprilrob's customer service issue with Yahoo from June 2018

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Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
My grandad has forgotten his p***word to his yahoo emails. When he clicks the forgotten p***word option, it comes up to enter digits from his mobile number. The mobile number that comes up is his old one and he can’t remeber the number. Is there another way he is able to gain access to his emails and request a new p***word?
I trust that Yahoo will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-aprilrob
Jun 5th, 2018 - 2 mons ago
I have an issue with Yahoo too
Fixed
Seen by 11 customers so far
Similar issue to 677 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-aprilrob started working on this issue
Jun 5th 8:01pm
GetHuman-aprilrob indicated the issue is not fixed yet.
Jun 5th 9:03pm
GetHuman-aprilrob indicated the issue is not fixed yet.
Jun 5th 9:03pm
GetHuman-aprilrob indicated the issue is not fixed yet.
Jun 6th 9:03pm