My husband passed away on *******, and I dont know his email password. His email is...

GetHuman-jaegerl's customer service issue with Yahoo from May 2018

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Help with my Yahoo issue
GetHuman-jaegerl's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jaegerl will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jaegerl can let us know if they help or not.
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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-jaegerl's own words
access my deceased husbands email ... My husband passed away on *******, and I dont know his email password. His email is *****@***.com. I am trying to turn his cell phone back on, but they sent me the auth code to his yahoo account, and I cant access it. I would be happy to send you a copy of his death certificate. I just need the email sent to his yahoo account so I can turn his phone back on. My email address is *****@***.com. Can you please help me? I can give you previous passwords for his account, I know those.
there is no way to contact yahoo!!!!
emailing me my deceased husbands password. I will send you a copy of his death cert. I cant retrieve his password from his phone because his phone is not active. I need the password to access his yahoo account to get the login info to turn his phone back on. Its a big circle
We have both been customers for at least ** years!
cant get ahold of anyone!!!!!!!!!!!!!!!!
I have an issue with Yahoo too
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Yahoo

email
Customer service issue
Reported by GetHuman-jaegerl
May 29th, 2018 - 2y ago
I have an issue with Yahoo too
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Seen by 12 customers so far
Similar issue to 679 others
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-jaegerl started working on this issue
May 29th, 2018 1:40pm
GetHuman-jaegerl indicated the issue is not fixed yet.
May 29th, 2018 1:42pm
GetHuman-jaegerl indicated the issue is not fixed yet.
May 30th, 2018 2:50pm
GetHuman-jaegerl indicated the issue is not fixed yet.
May 30th, 2018 2:51pm