I think my email has been hacked & locked when trying to log back in. However I was abl...

GetHuman720698's customer service issue with Yahoo from May 2018

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The issue in GetHuman720698's own words
I think my email has been hacked & locked when trying to log back in. However I was able to log in on an account (who is added) to see if I could get to a page to retrieve my email. I was able to to create new password then tried to continue to log in with the new password. That is when it locked me out again. I hope the added email isn't affected by this mess also because I use this account also. I had just fixed issues through Equifax that I recently discovered was part of data breach & now trying to fix this is not what I want to have to deal with after the other. What do I do from here? I want the proper & correct info to retrieve so that this can be fixed.
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Yahoo

Customer service issue
Reported by GetHuman720698
May 26th, 2018 - 6 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 2 customers so far
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Items needed
Email on Account
Username
Password
Name of Account Holder