When I bought a new phone I couldn't access my Yahoo email account. The message that co...

GetHuman719484's customer service issue with Yahoo from May 2018

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Help with my Yahoo issue
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GetHuman719484's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman719484 will want to follow the link below to head to their help center. We will check on GetHuman719484 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman719484 may need:
Email on Account, Username, Password, and Name of Account Holder
Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman719484's own words
When I bought a new phone I couldn't access my Yahoo email account. The message that comes up reads "You're not signed in on any Yahoo app. Use an alternate way to sign in". Also sez "Do you have access to this email?*******@***.com*We will send you an Account Key to verify you're the owner of this email to get you signed in". I don't know another way to access my email account. So you can't email me the solution. But you can text it to me. My number is ***-***-****.
GetHuman719484 did not yet indicate what Yahoo should do to make this right.
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Yahoo

Customer service issue
Reported by GetHuman719484
May 25th, 2018 - 6 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 7 customers so far
Similar issue to 292 others
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Timeline
GetHuman719484 started working on this issue
May 25th 11:00pm