My husband and I share an email account. There was a notice to “change password “ and...
GetHuman-ealshore's customer service issue with Yahoo from May 2018
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The issue in GetHuman-ealshore's own words
My husband and I share an email account. There was a notice to “change password “ and he did. The problem arises because he didn’t write down the format he used. We know the answers to the security questions, but don’t know the use of caps, *s, etc. we also have an earlier password. My husband has been diagnosed with a memory issue and I desperately need to have our password in order to access mail on my phone.
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