My husband and I share an email account. There was a notice to “change password “ and...

GetHuman-ealshore's customer service issue with Yahoo from May 2018

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My husband and I share an email account. There was a notice to “change password “ and he did. The problem arises because he didn’t write down the format he used. We know the answers to the security questions, but don’t know the use of caps, *s, etc. we also have an earlier password. My husband has been diagnosed with a memory issue and I desperately need to have our password in order to access mail on my phone.
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Customer service issue
Reported by GetHuman-ealshore
May 24th, 2018 - 6 mons ago
I have an issue with Yahoo too
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Seen by 2 customers so far
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-ealshore started working on this issue
May 24th 7:19pm