I cannot access or unlock my mail account online, but you give no options for accessing...

GetHuman715303's customer service issue with Yahoo from May 2018

Help with my Yahoo issue
Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman715303's own words
I cannot access or unlock my mail account online, but you give no options for accessing it any other way.**My email address is *****@***.com **I am currently out of the country and will be for the next * months, so I have cancelled my phone contract for the duration to save money. *I cannot receive any text with a verification code due to this.**I need my email account unlocked in order to access and communicate with people back home.**Please contact me on **** **** ****** (work phone) or the email address below. I would appreciate a quick response.**Thankyou.
GetHuman715303 did not yet indicate what Yahoo should do to make this right.
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Yahoo

Customer service issue
Reported by GetHuman715303
May 24th, 2018 - 6 mons ago
I have an issue with Yahoo too
Fixed
Seen by 2 customers so far
Similar issue to 408 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman715303 started working on this issue
May 24th 6:47pm
GetHuman715303 indicated the issue is not fixed yet.
May 25th 5:29am