got forgot password. yahoo sent text code to phone which I used. This never led to a l...

GetHuman-turboduc's customer service issue with Yahoo from May 2018

Help with my Yahoo issue
The issue in GetHuman-turboduc's own words
got forgot password. yahoo sent text code to phone which I used. This never led to a link to change my password. instead, it wanted me to use another text which was never received. tried to then sign in on phone's yahoo. wanted another text code on phone. used it. signed in again. clicked in link showing it was me. Yahoo indicated the new code was my sign in. Of course, that also did not work. Very confusing & impossible to understand.**Yahoo wants me to update my terms of usage agreement which is hard to understand.**Should I just close my email account with Yahoo and go to Gmail with Google, or will Yahoo help me on this???**Email me at my husband's email account as it works. *****@***.com
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Customer service issue
Reported by GetHuman-turboduc
May 20th, 2018 - 8 mons ago
I have an issue with Yahoo too
Seen by 6 customers so far
Similar issue to 319 others
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GetHuman-turboduc started working on this issue
May 20th, 2018 4:00pm
GetHuman-turboduc confirmed the issue is fixed. Hooray!
May 21st, 2018 3:01am
GetHuman-turboduc indicated the issue is not fixed yet.
May 21st, 2018 3:01am