I never changed the password for my original account, and it keeps telling me the passw...

GetHuman746573's customer service issue with Yahoo from June 2018

Help with my Yahoo issue
The issue in GetHuman746573's own words
I never changed the password for my original account, and it keeps telling me the password is wrong. The account itself is really old, but it has my school loan information in it. It will not let me change the password either because I cant get passed the second security question, but I never changed the password in the first place. I want the problem fixed by simply getting a link to update the password for the account? The account involved is *****@***.com
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Customer service issue
Reported by GetHuman746573
Jun 4th, 2018 - 5 mons ago
I have an issue with Yahoo too
Fixed
Seen by 6 customers so far
Similar issue to 186 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman746573 started working on this issue
Jun 4th 1:28am
GetHuman746573 indicated the issue is not fixed yet.
Jun 4th 1:29am
GetHuman746573 indicated the issue is not fixed yet.
Jun 4th 2:37am