I never changed the p***word for my original account, and it keeps telling me the p***w...

GetHuman746573's customer service issue with Yahoo from June 2018

Help with my Yahoo issue
I never changed the p***word for my original account, and it keeps telling me the p***word is wrong. The account itself is really old, but it has my school loan information in it. It will not let me change the p***word either because I cant get p***ed the second security question, but I never changed the p***word in the first place. I want the problem fixed by simply getting a link to update the p***word for the account? The account involved is *****@***.com
I trust that Yahoo will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman746573
Jun 4th, 2018 - 3 mons ago
I have an issue with Yahoo too
Fixed
Seen by 6 customers so far
Similar issue to 186 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman746573 started working on this issue
Jun 4th 1:28am
GetHuman746573 indicated the issue is not fixed yet.
Jun 4th 1:29am
GetHuman746573 indicated the issue is not fixed yet.
Jun 4th 2:37am