i cant sign in to my yahoo account because i forgot the password. when i click forgot p...

GetHuman-lionelse's customer service issue with Yahoo from May 2018

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3 following
Help with my Yahoo issue
GetHuman-lionelse's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lionelse will want to follow the link below to head to their help center. We will check on GetHuman-lionelse later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-lionelse may need:
Email on Account, Username, Password, and Name of Account Holder
Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-lionelse's own words
i cant sign in to my yahoo account because i forgot the password. when i click forgot password and follow the instruction, yahoo brought me to security question which is not a question at all!!! it is like a code i have to figure out. the ****, i dont know what it means! WUptCy***, that is "the question" i have to answer?! it's terrible! the ****!
GetHuman-lionelse did not yet indicate what Yahoo should do to make this right.
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Customer service issue
Reported by GetHuman-lionelse
May 12th, 2018 - 8 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 38 customers so far
Similar issue to 441 others
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GetHuman-lionelse started working on this issue
May 12th, 2018 2:42am
GetHuman-lionelse shared this issue with followers on Twitter
May 12th, 2018 2:44am