I reset my Yahoo account, and the email account that is a backup is no longer active...

GetHuman-rosyred's customer service issue with Yahoo from May 2018

509 similar
4 following
Help with my Yahoo issue
Before contacting them, items GetHuman-rosyred may need:
Email on Account, Username, Password, and Name of Account Holder
GetHuman-rosyred's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rosyred will want to follow the link below to head to their help center. We will check on GetHuman-rosyred later to make sure it's all set or try to help escalate.
Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue and preferred resolution, in GetHuman-rosyred's own words:
I reset my Yahoo account, and the email account that is a backup is no longer active. How do I reset my p***word? I am currently logged in to Yahoo on my phone but I can not access it on a desktop
I trust that Yahoo will make this right and come up with a resolution that is fair.
Help with my Yahoo issue
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Customer service issue
Reported by GetHuman-rosyred
May 11th, 2018 - 3 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 14 customers so far
Similar issue to 509 others
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GetHuman-rosyred started working on this issue
May 11th 8:33pm