The issue I have is with my email account: RALEIGH*AUSTIN@YAHOO.COM. **I changed my pho...

GetHuman-raleigha's Account Access issue with Yahoo from May 2018

Help with my Yahoo issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-raleigha's own words
Access my account ... The issue I have is with my email account: RALEIGH*AUSTIN@YAHOO.COM. **I changed my phone carrier service, and now I can't sign in to my email on new phone. Yahoo will not recognize my password. I know it is correct because I have it in my written records as current password. I'm assuming Yahoo doesn't recognize the new phone and number, therefore won't let me access my account due to security purposes. The recovery process just goes in a circle asking for recovery phone number to send text or recovery email. I no longer have access to either one. I can't change my information without access to my Yahoo mail account !! Please resolve this. My new email, for any and all correspondence: **R*****@***.com. **My phone number: ***-***-******My new phone is the only access I have to the internet.**Sincerely,*Leigh Austin
I can't change or update my recovery info without access to my account.
Getting in touch with me by email I provided in my complaint, and helping me access my account so I can update my info.
I have been a yahoo subscriber for over * years with same email.
No. I think it's unprofessional of Yahoo not to have a customer service telephone number to be able to speak with a representative. If this doesn't get resolved, in a timely manner, I will never use any Yahoo services again.
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Yahoo

Email
Account Access issue
Reported by GetHuman-raleigha
May 6th, 2018 - a yr ago
I have an issue with Yahoo too
Not resolved
Seen by 4 customers so far
Similar issue to 112857 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-raleigha started working on this issue
May 6th, 2018 4:17pm
GetHuman-raleigha indicated the issue is not fixed yet.
May 6th, 2018 5:19pm
GetHuman-raleigha indicated the issue is not fixed yet.
May 6th, 2018 5:24pm