I got a new phone number and didn't think to reset the Security key phone number to the...
GetHuman635035's Account Access issue with Yahoo from April 2018
Help with my Yahoo issue
GetHuman635035's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman635035 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman635035 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Yahoo has better answers for you: Yahoo Help Center
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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman635035's own words
I got a new phone number and didn't think to reset the Security key phone number to the new phone. Now I can't log in with my new phone. I tried logging in with my personal laptop that has always worked and it won't work without the security key now for some reason. I apparently didn't set up a back up email either. So now I'm completely locked out of my email. I have my password. I have my SSN. What do I need to be able to get in without that old stupid phone????
GetHuman635035 did not yet indicate what Yahoo should do to make this right.
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