My moms yahoo id - *****@***.com..she cant recover her p***word. When we try logging in...

GetHuman-meenaxi's customer service issue with Yahoo from April 2018

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Help with my Yahoo issue
Before contacting them, items GetHuman-meenaxi may need:
Email on Account, Username, Password, and Name of Account Holder
GetHuman-meenaxi's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-meenaxi will want to follow the link below to head to their help center. We will check on GetHuman-meenaxi later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-meenaxi's own words:
My moms yahoo id - *****@***.com..she cant recover her p***word. When we try logging in ...in security check the phone number is not hers..like the last digits is not her number.. I dont understand whats wrong with her login details and phone number. Please help asap.
I trust that Yahoo will make this right and come up with a resolution that is fair.
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Yahoo

Customer service issue
Reported by GetHuman-meenaxi
Apr 26th, 2018 - 3 mons ago
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Timeline
GetHuman-meenaxi started working on this issue
Apr 26th 7:10pm