My primary e-mail is *****@***.com. I know the password but I never get asked for it. I...
GetHuman-dentonja's Account Access issue with Yahoo from April 2018
Help with my Yahoo issue
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GetHuman-dentonja's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dentonja will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dentonja can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Yahoo has better answers for you: Yahoo Help Center
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Before contacting them, items GetHuman-dentonja may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-dentonja's own words
My primary e-mail is *****@***.com. I know the password but I never get asked for it. I keep getting asked for my recently changed phone number (that I no longer have access to) and my boyfriend's old e-mail and phone number (which he, also, does not have access to)- so they can send a code to them. I don't remember at what point I changed from entering a password to these recovery methods but I would like to recover my e-mail address. Thank you.
GetHuman-dentonja did not yet indicate what Yahoo should do to make this right.
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