My primary e-mail is *****@***.com. I know the password but I never get asked for it. I...

GetHuman-dentonja's Account Access issue with Yahoo from April 2018

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Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dentonja will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dentonja can let us know if they help or not.
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Before contacting them, items GetHuman-dentonja may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-dentonja's own words
My primary e-mail is *****@***.com. I know the password but I never get asked for it. I keep getting asked for my recently changed phone number (that I no longer have access to) and my boyfriend's old e-mail and phone number (which he, also, does not have access to)- so they can send a code to them. I don't remember at what point I changed from entering a password to these recovery methods but I would like to recover my e-mail address. Thank you.
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Yahoo

Account Access issue
Reported by GetHuman-dentonja
Apr 25th, 2018 - a yr ago
I have an issue with Yahoo too
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Seen by 1 customer so far
Similar issue to 146180 others
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Timeline
GetHuman-dentonja started working on this issue
Apr 25th, 2018 11:44pm