Someone I knew got into my yahoo mail and changed my p***word. I haven't been able to a...

GetHuman-kfudd's customer service issue with Yahoo from June 2018

Help with my Yahoo issue
Someone I knew got into my yahoo mail and changed my p***word. I haven't been able to access it for years. My security questions are different. I can't get in no matter what I try to do. My spouse just p***ed and there are emails in there that are very important. I need to get into it. I can prove thst I am Ashley Russell and that was my account. Please help me. The email is *****@***.com
I trust that Yahoo will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-kfudd
Jun 2nd, 2018 - 2 mons ago
I have an issue with Yahoo too
Fixed
Seen by 3 customers so far
Similar issue to 522 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-kfudd started working on this issue
Jun 2nd 8:06pm
GetHuman-kfudd indicated the issue is not fixed yet.
Jun 3rd 9:08pm