Before contacting them, items GetHuman2882817 may need:
Where was the item purchased, Order number (if applicable), and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2882817's own words
On April ** I placed a delivery order to Pizza Hut in Newport TN. When it arrived I was shorted a pizza and wings. I called the store and the manager told me she would give me a $** credit. I was ok with that. I called the hut on April **nd to place an order and use my credit. The male manager told me I did not have a $** credit and I have not placed an order since May. I told him my story and that I have ordered *times in April and I can see them in my order history. He again told me that I have not placed an order since May. He finally told me he would give me the credit but on all my future orders I would have to get a managers approval before I can place an order. So, after being called a lier several times, I can not be trusted to order a pizza. Against my better judgement I placed my order for delivery. When it arrived I was shorted again by a pizza, wings, and bread sticks. I told the driver to take it back and give me a refund because you can't even get an order correct. I called the store to talk to your rude manager but a female manager answered and told me whoever it was was gone. I paid over $** for this order on top of the $** credit. She told me she would refund my $**. It has been a week and it has not been refunded. I e-mailed a complaint and called Pizza Hut customer service about this. I was told the district manager would contact me by e-mailed concerning my problem and refund. That was a week ago and still have not heard a word about it. So, I guess I will ever get my money back because your customer service is a joke!! Forget about it and I will go away huh? Well I'm not going away. I found Yum so I am complaining to you. I also found Scott Bergren is over Pizza Hut and I will find a way to contact him. As well as the BBB. Pizza Hut has been my favorite for over ** years, but NO MORE!!! Papa John's is where I ordered our dinner from. And guess what? Wasn't called a lier once. Lloyd Rosenbalm, *****@***.com
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