My XOXO Sanya worn for the second time for a wedding this weekend had the over the top...

GetHuman797026's customer service issue with Xoxo.com from June 2018

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The issue in GetHuman797026's own words
My XOXO Sanya worn for the second time for a wedding this weekend had the over the top of the foot strap break on each shoe, I had to go barefoot the rest of the wedding, how embarrassing! Both straps broke on the outside. These shoes don’t have any wear on the bottom and I can send pictures if requested. I’d like to have this sandal replaced if possible. I cannot remember the store I got them at.
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Xoxo.com

Customer service issue
Reported by GetHuman797026
Jun 18th, 2018 - a yr ago
I have an issue with Xoxo.com too
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Seen by 3 customers so far
Similar issue to 13 others
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Timeline
GetHuman797026 started working on this issue
Jun 18th, 2018 7:25pm