the top strap on one shoe was sewn together upside down - wear a pair of black sandals...

GetHuman-rodkaren's customer service issue with Xoxo.com from April 2018

Help with my Xoxo.com issue
wear a pair of black sandals ... the top strap on one shoe was sewn together upside down
the shoe that was sewn together incorrectly hurts the top of my foot
I love the shoes, and the shoe sewn correctly is comfortable. However the shoe sewn incorrectly causes to much pain to wear. I would like a replacement for the shoe incorrectly sewn. I could send a picture to better show the issue if needed.
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Xoxo.com

size *m black sandal info on bottom of shoe cristobal*xo*, pu upper, xhsdec**
Customer service issue
Reported by GetHuman-rodkaren
Apr 23rd, 2018 - 3 mons ago
I have an issue with Xoxo.com too
Not resolved
Seen by 7 customers so far
Similar issue to 21 others
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Timeline
GetHuman-rodkaren started working on this issue
Apr 23rd 4:15pm
GetHuman-rodkaren indicated the issue is not fixed yet.
Apr 25th 3:28am