The company Xiaomi is not following any business protocol in providing post sale servic...

GetHuman-mrinalp's customer service issue with Xiaomi from September 2020

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The issue in GetHuman-mrinalp's own words
The company Xiaomi is not following any business protocol in providing post sale service. I bought a Mi band * product last year on **-SEP-****. It was not getting charged from mid of June'****. I went to my city Mi Service center (Chandannagar, Hooghly, WB - ******) after that in July ****. *The Mi executives are telling that they have no slots available to diagnose the product and they have repeated the same for * to * times and even today morning on ********** when the visited the Service center. They are booked for nearly next * month. Now the product will get out of warranty on next * days.*Now how can I fixed the product as I am not supposed to pay anything from my pocket. This is absolutely ridiculous to see the business ethics that Xiaomi is following. Is this the post sale service that a customer should expect from a brand like Xiaomi? *Now who will bare the cost of getting the thing sorted. **I am expecting that the warranty will get extended and the product gets fixed. Please provide me proper escalation matrix so that I can bring this to the notice of the management the pain that the customers are experiencing pain in the issue.**Details of the product - *Invoice No - FAB*E************DT : **-**-*****Product : Mi band ***I am reachable at ********** and also in email id - *****@***.com

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Customer service issue
Reported by GetHuman-mrinalp
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 261 others
0 customers following this
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GetHuman-mrinalp started working on this issue
Sep 26th, 2020 11:55am
GetHuman-mrinalp indicated the issue is not fixed yet.
Sep 26th, 2020 4:09pm

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