The company Xiaomi is not following any business protocol in providing post sale servic...

GetHuman-mrinalp's customer service issue with Xiaomi from September 2020

Help with my Xiaomi issue
First: share to improve GetHuman-mrinalp's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-mrinalp's own words
The company Xiaomi is not following any business protocol in providing post sale service. I bought a Mi band * product last year on **-SEP-****. It was not getting charged from mid of June'****. I went to my city Mi Service center (Chandannagar, Hooghly, WB - ******) after that in July ****. *The Mi executives are telling that they have no slots available to diagnose the product and they have repeated the same for * to * times and even today morning on ********** when the visited the Service center. They are booked for nearly next * month. Now the product will get out of warranty on next * days.*Now how can I fixed the product as I am not supposed to pay anything from my pocket. This is absolutely ridiculous to see the business ethics that Xiaomi is following. Is this the post sale service that a customer should expect from a brand like Xiaomi? *Now who will bare the cost of getting the thing sorted. **I am expecting that the warranty will get extended and the product gets fixed. Please provide me proper escalation matrix so that I can bring this to the notice of the management the pain that the customers are experiencing pain in the issue.**Details of the product - *Invoice No - FAB*E************DT : **-**-*****Product : Mi band ***I am reachable at ********** and also in email id - *****@***.com

GetHuman-mrinalp did not yet indicate what Xiaomi should do to make this right.

How GetHuman-mrinalp fixed the problem

We are waiting for GetHuman-mrinalp to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xiaomi's attention and get better help faster. Tap below to get started.
Having Xiaomi issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Xiaomi

Customer service issue
Reported by GetHuman-mrinalp
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 261 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman-mrinalp started working on this issue
Sep 26th, 2020 11:55am
GetHuman-mrinalp indicated the issue is not fixed yet.
Sep 26th, 2020 4:09pm

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians