Xero Customer Service

Contact Xero & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Xero. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting Xero, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

Xero: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Xero.
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Click below to show 1 more questions, answers, and complete guides to common Xero customer support problems.

Contacting Xero customer support

Below you can compare and contrast the 2 ways to contact Xero by looking at which ones are the fastest and which ones other customers recommend the most for solving Xero customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Xero across the following channels: Email, Chat.

Phone number / contactWaitVotes
support@xero.com
Customer Service
< 2 hrs95
Live Chat at xero.com
Customer Service
3 mins97

Recent reasons customers contacted Xero:

We currently use Xero, provided by a local firm. They are now discontinuing this servic...
Hello, *Please help me how can I generate a report with specific information. **-Trial...
hi I am a xero account holder please I want close my account for the time being I am j...
To Whom it May Concern,**I am a rideshare driver with a Starter Xero Plan and would lik...
Trying to access my Xero account , cannot get a bar code to set up Authenticator
How do I access the records of a deceased subscriber when the subscription has expired...
useless - no phone support what a shame*leaving xero
Hi can i have contact number or person in charge in Singapore Branch? we need check for...
Upload employees details and wages information in payroll system
I am trying to contact Xero in regards to a MacBook Pro laptop that I purchased from a...
I am the finance manager of my company "Tomato Jo's in Nigeria" I just join the company...
I want to sign up for Xero's Accountant and Bookkeeper program and completed the form b...
Hi I would like to cancel the subscription as I have not even signed into the program...
please give quote re STP submission with * employees, quarterly
would like to know cost of submitting STP *quaterly, * employees.

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Does GetHuman work with Xero?

GetHuman does not work with Xero's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Xero at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Xero's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Xero at a Glance

Xero has no phone number
Xero has 1 chat option
Xero has 1 customer emailBEST
Xero has no help forum
Xero has no twitter handle
Xero has no facebook page
Contact information overview

Contacting Other Companies

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