I paid my bill yesterday and was told to give them a confirmation number so my service...

GetHuman-bittnerj's customer service issue with Xcel Energy from December 2018

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The issue in GetHuman-bittnerj's own words
I paid my bill yesterday and was told to give them a confirmation number so my service wouldn't be shut off. I was discounted before I was able to give that number. My payment went thru on my credit card at the bank. Is there a way I can be sure my service isn't shut off this weekend. I can not get thru on the phone. They are closed. When I do the automated line it doesn't recognize my account number.
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Xcel Energy

Customer service issue
Reported by GetHuman-bittnerj
Dec 1st, 2018 - 6 mons ago
I have an issue with Xcel Energy too
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Seen by 10 customers so far
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GetHuman-bittnerj started working on this issue
Dec 1st, 2018 2:54pm