Paid for an in-game currency that I did not receive after paying for it. Bought somethi...

GetHuman-zerogame's Refunds issue with Xbox from November 2021

Help with my Xbox issue
First: share to improve GetHuman-zerogame's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-zerogame may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman-zerogame's own words
Paid for an in-game currency that I did not receive after paying for it. Bought something through said game and through Xbox’s payment system, received an error message saying “something happened on our end, waiting a bit might help”, I pressed cancel to cancel the transaction after seeing this but I still got charged and received nothing.
Since it was an in-game currency for a game that isn’t Xbox owned, the only thing I can see Xbox doing is refunding my purchase since I never received the product I paid for after an error “on their end.”
How GetHuman-zerogame fixed the problem

We are waiting for GetHuman-zerogame to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Xbox

Refunds issue
Reported by GetHuman-zerogame
Nov 28th, 2021 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 602 others
0 customers following this

Timeline

GetHuman-zerogame started working on this issue
Nov 28th, 2021 7:11pm

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians