Paid for an in-game currency that I did not receive after paying for it. Bought somethi...

GetHuman-zerogame's Refunds issue with Xbox from November 2021

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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman-zerogame's own words
Paid for an in-game currency that I did not receive after paying for it. Bought something through said game and through Xbox’s payment system, received an error message saying “something happened on our end, waiting a bit might help”, I pressed cancel to cancel the transaction after seeing this but I still got charged and received nothing.
Since it was an in-game currency for a game that isn’t Xbox owned, the only thing I can see Xbox doing is refunding my purchase since I never received the product I paid for after an error “on their end.”
How GetHuman-zerogame fixed the problem

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Refunds issue
Reported by GetHuman-zerogame
Nov 28th, 2021 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 602 others
0 customers following this


GetHuman-zerogame started working on this issue
Nov 28th, 2021 7:11pm

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