I am attempting to use my Xbox online, however I am simply unable to connect using both...

GetHuman-tjminecr's customer service issue with Xbox from May 2021

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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman-tjminecr's own words
I am attempting to use my Xbox online, however I am simply unable to connect using both wired or wireless. When plugged in with an ethernet cable, it does register to be pluggednin but states it is entirely offline, and when wireless it states it is online but is almost functionless. The store, help tab, and my games are unavailable, even though it states no issues to be found when I go to the internet settings menu.

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Xbox

Customer service issue
Reported by GetHuman-tjminecr
May 9th, 2021 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 11648 others
0 customers following this

Timeline

GetHuman-tjminecr started working on this issue
May 9th, 2021 6:25pm