my son made an account on his Xbox when we set it up. we put his real age in (**) which...

GetHuman5960354's Recover Account issue with Xbox from April 2021

Help with my Xbox issue
First: share to improve GetHuman5960354's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5960354 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman5960354's own words
my son made an account on his Xbox when we set it up. we put his real age in (**) which prevented him from getting fortnite even if I changed his settings in our account . his old account was under A*****@***.com since it was a bday gift he also entered a ** dollar Xbox gift card. we have since deleted the account and he plays from ours. *****@***.com I'm trying to get the Xbox live transferred to this account as well as the ** from the unused gift card......im a non gamer mom and am struggling! HELP PLEASE

GetHuman5960354 did not yet indicate what Xbox should do to make this right.

How GetHuman5960354 fixed the problem

We are waiting for GetHuman5960354 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Xbox

Recover Account issue
Reported by GetHuman5960354
Apr 14th, 2021 - 4 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 14608 others
0 customers following this

Timeline

GetHuman5960354 started working on this issue
Apr 14th 5:34pm
GetHuman5960354 indicated the issue is not fixed yet.
Apr 14th 9:39pm

The Free, Easy Way to Move Services

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians