I made a purchase through Xbox on Assassin's Creed Valhalla purchasing in game "Helix C...

GetHuman5887355's Refunds issue with Xbox from March 2021

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Top Tip from another customer
For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman5887355's own words
I made a purchase through Xbox on Assassin's Creed Valhalla purchasing in game "Helix Credits" when I submitted the buy the game froze up and then paid for two of the exact same thing. I have tried to contact support multiple times. I sent screenshots of the purchases and order numbers and was responded to with a warning that if I report fraudulent refund requests again my account would be banned. This is ridiculous. Have an actual person call me. I'm not disputing the original purchase just the duplicate one is what I want a refund on. Please call me at ***-***-****

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Xbox

Refunds issue
Reported by GetHuman5887355
Mar 25th, 2021 - a month ago
Not resolved
Seen by 1 customer so far
Similar issue to 15359 others
0 customers following this

Timeline

GetHuman5887355 started working on this issue
Mar 25th 5:55pm

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