I accidentally forgot to put my door number on my order for a physical Xbox item.

GetHuman-chikoibr's customer service issue with Xbox from March 2021

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The issue in GetHuman-chikoibr's own words
I was trying to buy a battery pack to save money on batteries, but I forgot my address. ... I accidentally forgot to put my door number on my order for a physical Xbox item. How can I cancel my order or at least edit the address? I really need this item as batteries are expensive and a battery pack is something I need. Thanks in advance.
They hung up on me instantly before I had finished my words.
They could make this right by asking for my order number and offering to change the address.
I have been an Xbox customer since **** when I got the Xbox ***. I expected them to ask for the order number so they can add my door number.
I have tried to edit my order on multiple tries, through my Xbox, phone and PC. I then tried to cancel the order.
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Xbox

Venom Twin Battery Pack
Customer service issue
Reported by GetHuman-chikoibr
Mar 23rd, 2021 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 15363 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman-chikoibr started working on this issue
Mar 23rd, 2021 8:24pm