Xbox continued to charge a credit card that I had already cancelled on Xbox, for up to...
GetHuman-monicmco's Refunds issue with Xbox from March 2021
Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman-monicmco's own words
Xbox continued to charge a credit card that I had already cancelled on Xbox, for up to $****! My son has charged the credit card before so I went in and cancelled the credit card. That did me no good because they somehow charged it again! How is that possible, for Xbox to be allowed to charge a cancelled Credit card??!! The first time the credit card company handled it, but they won’t handle it again. Is it possible to get someone on live to talk to from XBox and get reimbursed???
GetHuman-monicmco did not yet indicate what Xbox should do to make this right.
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