Xbox continued to charge a credit card that I had already cancelled on Xbox, for up to...

GetHuman-monicmco's Refunds issue with Xbox from March 2021

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For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman-monicmco's own words
Xbox continued to charge a credit card that I had already cancelled on Xbox, for up to $****! My son has charged the credit card before so I went in and cancelled the credit card. That did me no good because they somehow charged it again! How is that possible, for Xbox to be allowed to charge a cancelled Credit card??!! The first time the credit card company handled it, but they won’t handle it again. Is it possible to get someone on live to talk to from XBox and get reimbursed???

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Xbox

Refunds issue
Reported by GetHuman-monicmco
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 15352 others
0 customers following this

Timeline

GetHuman-monicmco started working on this issue
Mar 19th 1:24pm