My seven year old was playing fortnite and used my card unauthorized. I have had my pas...
GetHuman-touracla's Refunds issue with Xbox from December 2020
Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman-touracla's own words
My seven year old was playing fortnite and used my card unauthorized. I have had my password for these reasons on payments* however xbox doesn't allow them to play certain games that are free without the payment permission being on. He spent *** in charges yesterday* and I wanted to get a refund. We have returned some of the items which only came to **.** of the funds that were charged. I would really appreciate a call back before the end of today. I would prefer a call back at ***-***-****.
GetHuman-touracla did not yet indicate what Xbox should do to make this right.
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