My seven year old was playing fortnite and used my card unauthorized. I have had my pas...

GetHuman-touracla's Refunds issue with Xbox from December 2020

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For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman-touracla's own words
My seven year old was playing fortnite and used my card unauthorized. I have had my password for these reasons on payments* however xbox doesn't allow them to play certain games that are free without the payment permission being on. He spent *** in charges yesterday* and I wanted to get a refund. We have returned some of the items which only came to **.** of the funds that were charged. I would really appreciate a call back before the end of today. I would prefer a call back at ***-***-****.

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Xbox

Refunds issue
Reported by GetHuman-touracla
Dec 7th, 2020 - 3 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 15771 others
0 customers following this

Timeline

GetHuman-touracla started working on this issue
Dec 7th, 2020 1:35pm