My sons Xbox account is locked and it is linked to a telephone number that I no longer...

GetHuman-ormarsha's customer service issue with Xbox from October 2020

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The issue in GetHuman-ormarsha's own words
My sons Xbox account is locked and it is linked to a telephone number that I no longer have. He has already tried on his own to reache out to support to resolve issue. He has not been able to get anyone on the phone yet. He went through the steps from the website and he continues to be given an * digit code when he tries to put this code in his xbox it tells him he needs a * digit code. My son has had this account since he was like * years old and he is now ** this is a lot of data and games that he is presently unable to access.

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Xbox

Customer service issue
Reported by GetHuman-ormarsha
Oct 9th, 2020 - 6 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 16020 others
0 customers following this

Timeline

GetHuman-ormarsha started working on this issue
Oct 9th, 2020 9:18pm