i have * charges on my account that are not mine. they were all made on *** **.** and...

GetHuman5250537's Refunds issue with Xbox from September 2020

Help with my Xbox issue
Top Tip from another customer
For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman5250537's own words
i have * charges on my account that are not mine. they were all made on *** **.** and * for **.**. we were trying to down load a game and it would not download..so we were charged and did not get anything. My grandson contacted xbox yesterday and was told there is nothing that can be done. I do not want to pay for something that I did not get.*Beverly Carpenter***** Thanksgiving Fire Rd*Zebulon, NC ******bank is North Carolina Credit Union *Smithfield, NC

GetHuman5250537 did not yet indicate what Xbox should do to make this right.

How GetHuman5250537 fixed the problem

We are waiting for GetHuman5250537 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Xbox

Refunds issue
Reported by GetHuman5250537
Sep 10th, 2020 - 6 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 16391 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman5250537 started working on this issue
Sep 10th, 2020 5:53pm
GetHuman5250537 shared this issue with friends on Facebook
Sep 14th, 2020 2:30pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies