On Aug *th my * year accidentally purchased a game for **.**. I got an alert on my phon...

GetHuman5189509's Refunds issue with Xbox from August 2020

Help with my Xbox issue
First: share to improve GetHuman5189509's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5189509 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman5189509's own words
On Aug *th my * year accidentally purchased a game for **.**. I got an alert on my phone immediately. I went right to his room to tell him to delete it and I went forward with sending an email for a refund. I still haven't received anything. Not even an email response. The app shows that it is still being reviewed. I need this resolved immediately. I cant afford this kind of thing. All other purchases that have been made since, were all approved by me and his mother. Order number **********

GetHuman5189509 did not yet indicate what Xbox should do to make this right.

How GetHuman5189509 fixed the problem

We are waiting for GetHuman5189509 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Xbox

Refunds issue
Reported by GetHuman5189509
Aug 22nd, 2020 - 8 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 16358 others
0 customers following this

Timeline

GetHuman5189509 started working on this issue
Aug 22nd, 2020 8:04pm