I am at wits end my birthday present ... A designed controller has a malfunctioning bum...

GetHuman-idoforme's customer service issue with Xbox from July 2020

Help with my Xbox issue
Before contacting them, items GetHuman-idoforme may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman-idoforme's own words
I am at wits end my birthday present ... A designed controller has a malfunctioning bumper button. I have been trying to get service for this. Your portal is terrible beyond anything I have dealt with. I ended up purchasing third party help just to get to this point. I am so disappointed wwith your service, cant decide if I should return both controlers and sell my xbox, or give you the opportunity to make this right. I have let my live account expire by changing my card number... not able to figure out how to turn off reacurring billing. I play a lot of Warframe ad For honor. Wasting over * hrs in just the last two days plus a few more in the weeks prior, and wearing my hands out typing with this virtual keyboard, i am hard pressed into having any desire to continue using Xbox or supporting the like products when i have gotten no ability to talk to any human to get answers. Please ** give me a good reason for continuing to use your product, and good start would be talking to me.... not forcing meto use this virtual keyboard for which I loathe after all of this.**** *** *****Btw i rarely look at my email ... as i get *** * posts a day.

GetHuman-idoforme did not yet indicate what Xbox should do to make this right.

How GetHuman-idoforme fixed the problem

We are waiting for GetHuman-idoforme to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman-idoforme
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 16661 others
0 customers following this

Timeline

GetHuman-idoforme started working on this issue
Jul 14th 8:28pm
GetHuman-idoforme shared this issue with friends on Facebook
Jul 14th 8:28pm
GetHuman-idoforme indicated the issue is not fixed yet.
Jul 15th 9:40am
GetHuman-idoforme indicated the issue is not fixed yet.
Jul 15th 1:49pm
GetHuman-idoforme indicated the issue is not fixed yet.
Jul 15th 7:41pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies