My ** year old son found an Xbox in the trash. The door thing where you put the disk wa...

GetHuman4951512's customer service issue with Xbox from June 2020

Help with my Xbox issue
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The issue in GetHuman4951512's own words
My ** year old son found an Xbox in the trash. The door thing where you put the disk wasn’t working right most likely why whomever threw it away. Well he got it out the trash brought it in, fixed the door and it worked so I said he could keep it. He wanted to get a game so I entered my CC info... what I didn’t know or even realize until after the fact...my info was on another Microsoft email account address that is attached to the Xbox. So... how do I get my personal info off that Microsoft account. My son said maybe if he deleted the whole entire account off the Xbox that it would get rid of my cc info but I’m not sure. I don’t want someone taking my money if they are able to sign in another Xbox and have my personal info. *This was clearly accidental and I’m trying to resolve it

GetHuman4951512 did not yet indicate what Xbox should do to make this right.

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Xbox

Customer service issue
Reported by GetHuman4951512
Jun 14th, 2020 - 2 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 16775 others
0 customers following this

Timeline

GetHuman4951512 started working on this issue
Jun 14th, 2020 10:29pm
GetHuman4951512 indicated the issue is not fixed yet.
Jun 17th, 2020 2:37am