I bought a ** months Xbox Live from Walmart for a gift we tried to connect it to our Xb...

GetHuman4835911's customer service issue with Xbox from May 2020

2 views | 16949 similar | 0 following
Help with my Xbox issue
First: share to improve GetHuman4835911's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman4835911's next move: talk to Xbox when they open.
Xbox's call center is closed now. We will send GetHuman4835911 a reminder to call them when they open. Nothing to do for now but wait!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman4835911 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman4835911's own words
I bought a ** months Xbox Live from Walmart for a gift we tried to connect it to our Xbox *** it redeemed it but we turned it off and try to come back to it the next day but we could not even connect to Xbox Live or even hook up our internet to it we try our internet on a different game system and it work just fine every since I connect the Xbox Live it will not work properly we tried multiple steps but it will not work at this point I wanted a refund but I was told that I could not get a refund because I played a game but I did not even get to that point honey I redeemed it that was it I don't see why it's a problem for me to get a refund after having many issues even when it says the Xbox Live is not working at this moment online as should work all the time if I paid for it

GetHuman4835911 did not yet indicate what Xbox should do to make this right.

How GetHuman4835911 fixed the problem

We are waiting for GetHuman4835911 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman4835911 fixes it.
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman4835911
May 18th, 2020 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 16949 others
0 customers following this

Timeline

GetHuman4835911 started working on this issue
May 18th, 2020 10:31pm